Return & Refund Policy
Thank you for shopping with YUQUESEN.
We value your trust and want you to be completely satisfied with every purchase. If for any reason you are not entirely happy with your order, we’re here to make it right.
1. 30-Day Return Policy
You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange.
To qualify for a return:
1. The item must be unused and in the same condition that you received it.
2. The item must be returned in its original packaging with all accessories included.
2. How to Initiate a Return
To start a return, please contact us at contact@yuquesen.shop and provide:
1. Your order number
2. The item(s) you wish to return
3. The reason for the return
Our customer service team will review your request and guide you through the return authorization process.
3. Return Shipping
. Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item shipped by YUQUESEN.
. We recommend using a trackable shipping service to ensure your item is safely returned.
4. Refund Processing
Once your return is received and inspected, you will be notified via email regarding the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method within a few business days (depending on your bank or payment provider).
5. Exchanges
If you would like to exchange an item, please follow the standard return process above, and then place a new order for the desired product.
Exchanges are processed separately to ensure faster service.
6. Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately at contact@yuquesen.shop.
We will provide clear instructions to help resolve the issue with a replacement or refund as quickly as possible.
7. Contact Information
If you have any questions about this Return & Refund Policy, feel free to contact us at:
📧 contact@yuquesen.shop
Our support team is here to help you every step of the way.
8. Policy Updates
YUQUESEN reserves the right to update or modify this Return & Refund Policy at any time.
All changes will take effect immediately upon being posted on YUQUESEN.shop.
Thank you for choosing YUQUESEN.shop — your trusted destination for powerful, reliable cordless tools.
We truly appreciate your business and are committed to providing excellent customer care and a worry-free shopping experience.