Order Cancellation Policy
At YUQUESEN, we understand that plans can change — and sometimes, you may need to cancel your order.
To make the process smooth and transparent, please review our Order Cancellation Policy below.
1. Cancellation Timeframe
You may cancel your order within 1 hour of placing it.
Because we strive to process orders quickly, cancellations after this window may not be possible, as your order may have already entered the processing or shipping phase.
2. How to Cancel an Order
To request a cancellation, please contact us immediately at contact@yuquesen.shop with the following details:
1. Your order number
2. A request to cancel the order
Our customer service team will verify the status of your order.
If the request is made within the 1-hour window, we will cancel the order and confirm via email.
If your order has already been processed or shipped, we will guide you through the return process instead.
3. Refund for Cancelled Orders
If your cancellation request is received within the eligible timeframe and successfully processed, a refund will be issued to your original payment method.
Please allow a few business days for the refund to appear in your account, depending on your payment provider or bank.
4. Late Cancellations
Unfortunately, we cannot guarantee order cancellations made after the 1-hour window.
In such cases, please refer to our Return & Refund Policy for instructions on how to return your item once it arrives.
5. Contact Information
For all order cancellation requests or inquiries, please contact us at:
📧 contact@yuquesen.shop
Our customer service team is always ready to assist you as quickly as possible.
6. Policy Updates
YUQUESEN reserves the right to update or modify this Cancellation Policy at any time.
All changes take effect immediately upon posting on YUQUESEN.shop
Thank you for choosing YUQUESEN.shop — where we value your satisfaction and strive to deliver a seamless shopping experience every time.